Privacy Policy
Your privacy is important to us. This policy explains how FacilityCare IQ collects, uses, and protects your personal information.
Last Updated: January 19, 2025
Our Commitment
Facility Care Services ("we," "our," or "us") operates the FacilityCare IQ mobile application. We are committed to protecting your privacy and being transparent about how we handle your data. We do not sell your personal information and only collect what is necessary to provide our services.
Information We Collect
Account Information
Email address and password for authentication, plus your name and role as provided by your employer.
Location Data
Precise GPS location collected only during check-in and check-out to verify on-site presence at facilities.
Photos & Media
Inspection photos you capture during service visits as part of checklist completion and documentation.
Usage Data
Service visit records, checklist completion data, and time tracking information for reporting purposes.
How We Use Your Information
Service Delivery
- Authenticate your identity and provide secure access
- Verify physical presence at facility locations
- Track and document service visit completion
- Store inspection photos for quality assurance
Business Operations
- Generate reports for facility management
- Calculate accurate time tracking for payroll
- Provide service documentation to clients
- Improve our services and user experience
Data Security
We implement industry-standard security measures to protect your information.
Encryption in Transit
All data transmitted between your device and our servers is encrypted using TLS/SSL.
Encryption at Rest
Your data is stored encrypted in our secure cloud infrastructure powered by Supabase.
Access Controls
Role-based security ensures users only access data they are authorized to view.
Data Sharing
We DO Share With:
- ✓Your Employer — Visit data, location check-ins, and photos are visible to authorized managers
- ✓Facility Clients — Summary visit reports may be shared with facility owners
- ✓Service Providers — Supabase for secure data storage and authentication
We DO NOT:
- ✗Sell your personal information to anyone
- ✗Share your data with advertisers
- ✗Track your location in the background
- ✗Use your data for marketing without consent
Your Rights
You have control over your personal information.
Access
Request a copy of your personal data
Correction
Request correction of inaccurate data
Deletion
Request deletion of your personal data
Portability
Receive your data in a portable format
To exercise your rights, contact your employer administrator or reach out to us directly.
privacy@facilitycare.ioData Retention
- Account data is retained while your account is active
- Service visit data and photos are retained per your company's policies
- You may request deletion by contacting your administrator
Children's Privacy
FacilityCare IQ is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
Policy Updates
We may update this Privacy Policy periodically. We will notify you of material changes through the app or via email.
Questions About Privacy?
If you have any questions about this Privacy Policy or our data practices, we're here to help.
Facility Care Services
Austin, Texas